FAQs
1. How can I track my order?
Once your order ships, you will receive a confirmation email from support@martinovalenti.com with your tracking number. You can also enter this number on our website to check the status of your shipment anytime.
2. Why can’t I track my order immediately?
Tracking information usually becomes available 2–4 days after your order has been processed and shipped. International shipments may sometimes take longer to appear in tracking systems. Thank you for your patience!
3. How much does shipping cost?
We offer free shipping on all orders worldwide.
4. Will multiple items in my order arrive together?
Not always. We work with different manufacturers and warehouses, so items may ship separately. Don’t worry—if your order arrives in multiple packages, all items are on the way.
5. What about customs and taxes?
Customs fees and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the buyer and are not included in the product price or shipping costs.
6. Will you be adding more products?
Yes! We are always researching and adding new watches to provide the best selection for our customers.
7. How do I contact customer support?
If you have questions or need assistance, email us at support@martinovalenti.com. Our team will respond as quickly as possible.
8. Any other tips?
Track your order using the provided number, keep your packaging for warranty purposes, and enjoy your new MartinoValenti watch!